Page History

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• Received - ticket just came into the system and is waiting for for review by the commiters
• More Details Needed - ticket is incomplete or too "blue sky". It needs details or more fleshing out before it can even be worked on
• Volunteer Needed - ticket is ready to be worked on, but needs a volunteer to work on it.
• Accepted - ticket has enough details to be worked on & has a volunteer assigned. Work on this ticket will begin soon (if it hasn't begun already).
• Code Review Needed - the assigned developer feels the ticket is complete, but has requested that someone else review the code before the ticket is closed.
• Closed - work on the ticket is complete. There are several "substates" a closed ticket can have:
  
  • Fixed - a fix of this issue has been commited and merged to the appropriate branch
  • Ready for Test (not currently used)
  • Ready for Release (not currently used)
  • Won't fix - the commiters decided not to fix this issue; possible reasons are that it's considered a feature or it would break compatibility
  • Duplicate - there has already been filed another issue describing the same (or very similar) problem; we're closing this one and all discussion should continue in the other issue
  • Incomplete - we do not have enough information to process this issue; the reporter didn't add the requested details
  • Cannot Reproduce - the commiters tried to reproduce the issue in their environment, but it didn't fail in the way reported; therefore they couldn't fix it
  • Answered - the issue didn't require any action; it was a question and it was answered

Here's a diagram of how a ticket transitions from one status to the next:

JIRA labels

In addition, we use several labels, which help us list all tickets with a certain label.

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