...
Increasing the chunk size in the SyncTool configuration will often address this issue. Please review the SyncTool operational notes for how to optimize chunk size for larger files.
"Unable to restore file Changed List" is displayed whens starting the SyncTool
The "Changed File" is a file used by the SyncTool to keep track of the files it needs to check for possible changes. On startup the SyncTool checks this file to see if there were any files that still needed to be checked when the tool last shut down. The "Unable to restore file Changed List" message will be displayed if the SyncTool cannot read this file because it has become corrupted; this generally happens when the SyncTool did not have a chance to shut down properly, such as when a system restart occurs while the tool is running. (It is best to shut down the SyncTool prior to system reboots when possible.) Solving the problem just requires removing the Changed List file, which is in the SyncTool's work directory.
The steps to take are:
- Stop the SyncTool (and/or check the system tray to ensure it is not running)
- Remove the "backup" directory under the SyncTool's work directory. The work directory is named "duracloud-sync-work" and is in your home directory (i.e. such as C:/Users/<username>/duracloud-sync-work on Windows or /home/<username>/duracloud-sync-work on Mac/Linux). It is also fine to just remove the entire work directory, but this will require you to go through the setup wizard again if you're using the UI.
- Start the SyncTool again
Technical Questions
DuraCloud is an open source project and complete user and developer documentation is publicly available.
...