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As an open source software platform, DSpace is primarily developed, maintained and supported by volunteers from throughout the world. However, our large, diverse community of users and developers provides you with a number of opportunities for software support.
|Type of Support||Support Options|
|I need help using DSpace (or have general questions)..|
Ask your question on one of the following mailing lists:
|Does DSpace provide [some feature]?|
You may wish to check or search our Documentation for a quick answer, and search the mailing list archives (to see if this has been asked before). You could also try searching Google (as all our documentation is well indexed there, as are our mailing lists).
If you cannot find the answer you are looking for, we recommend asking on the "dspace-general" Mailing List.
DSpace is reporting an error... [or]
First, review our Troubleshoot an error tips/tricks to be sure this isn't a simple issue or something that has been reported or fixed previously.
If you are unsure if the problem is in DSpace or in another system (e.g. Tomcat or PostgreSQL/Oracle), you may even consider posting your question to StackOverflow, as that way experts in the other system may also have quick answers for you.
If you prefer a more "live" interactive Q&A, you are also welcome to ask your question on IRC. But, if you get no response, it's likely folks are busy (or stepped away), in which case emailing the "dspace-tech" Mailing List may provide a quicker answer.
|I've definitely found a bug (and possibly even a fix for it)||Please immediately report it to our DSpace Issue Tracker (this ensures it is immediately logged and doesn't get forgotten or overlooked). If you have a fix ready, you can either describe it in your Issue Tracker ticket, attach a patch, or submit a GitHub Pull Request (please mention the associated Ticket's number).|
When possible, if you know the fix, we prefer that you link us to the problematic code and provide a patch or pull request. It really helps us to resolve the bug quickly if we are given the fix or enough details to locate the bug easily!
|I'd like to customize my DSpace to do [something]...could you provide any tips or tricks in doing so?|
If you've already started your customization work and have code snippets to share, you may wish to post your question to StackOverflow (As it is sometimes easier to review code there, plus the answer is easily searchable to others).
If you just want some general advice, usually asking on "dspace-tech" (support list) or "dspace-devel" (developers list) is the best option depending on how advanced of a customization you wish to make. But, be sure to provide:
|I'd like to hire someone to customize or upgrade or host my DSpace||Please consider contacting one of our DSpace Registered Service Providers. The service providers on this list all contribute back to DSpace in some way, and we recommend them for their services. The types of services they each provide (customization, add-ons, upgrades, hosting) is also detailed on that page. If you are looking for hosting specifically, DuraSpace also offers a basic DSpace hosting service called DSpaceDirect.|
|I've found a likely security vulnerability in DSpace which I'd like to report for investigation.||Contact Tim Donohue or one of the DSpace Committers directly. We will ensure the possible security vulnerability is passed along (in private) to the Committers for analysis. The Committers will analyze the possible threat and send you a (private) report of our findings. If it is found to be a security vulnerability, we will resolve the issue in a new security release of the software, and then publicly announce the vulnerability to the community (crediting you with its discovery).|
|(Other support questions)|
When in doubt, we usually just recommend asking the question on "dspace-tech" (support list). You may also wish to search our mailing list archives for similar questions, or use our DSpace Community Resource Search engine.
You are also more than welcome to ask any of the above questions via IRC.
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