Some universities are using two systems: patron interactions + development 

University of Virginia: compared two boards, one project 

UCSD uses JIRA for project management and GitHub for development

Shelia (IIIF): GitHub + Waffle 

Northwestern: demo of GitHub and Waffle 

University of Oxford: Trello for bugs, Confluence, SharePoint 

Emory: uses Asana (for planning right now) 
Integration with calendar

Future topics: 
Are operations and projects separate or combined at institutions? 
Pain points